华梅 - 好客之道 - 客户管理轻学院

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华梅

疫期客户中心员工心理支持

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课程介绍

2020年这个春天，新型冠状病毒疫情的发展给生产和生活造成了极大的影响。随着节后正常生产的恢复，客户中心的管理者们必然会面临人员密集的生产环境和一线员工安全保障的两难境地。由于部分客户中心涉及信息安全，无法使用居家座席的服务，这必然会对客户中心生产环境提出了更高的要求。

目前客户中心的现场运营中除了需要增加必要的医学防护措施，还需要针对员工在疫期的心理减压和心理辅导加强工作。

为此客户世界机构特别邀请了国家电网公司客户服务中心的心理管理专家华梅女士为大家分享一个《疫期客户中心员工心理支持》的音频课程，希望可以给本行业的员工带来特别的心理抚慰。

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