智齿客服知道 - 好客之道 - 客户管理轻学院

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智齿客服知道

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课程介绍

课程概述

智齿客服知道，定位于「你身边的客服轻学院」，是智齿科技公司（智齿客服）推出的针对客服从业者的免费学习与交流平台。倡导“有思考、有态度、有温度”，希望以更犀利的观点、更互联网化的表达，让客服知识的分享和学习更有用有趣。

2016年4月上线至今，已推出200+篇文章、40+期视频课程、10+次线上线下活动，建立了上千人的数个社群，覆盖客服人群超过10万+。

《智齿客服知道第一季》邀请了近十位实战派客服管理者，为你呈现不一样的服务技巧和管理经验课程。

课程目录

第一期：《遭遇情绪姨妈期客户，你该怎么办》豆瓣红人大T

第二期：《客服小妹如何变成白富美？》易宝支付姚远

第三期：《亲近情绪，认知自己》心理咨询师杨颖

第四期：《涂鸦式管理，征服90后职场新生代》易宝支付姚远

第五期：《我做（男）客服的那些年儿》互联网产品汪朱新钰

第六期：《金融互联网化之后，如何搭建客户服务中心？》民享财富张彬

第七期：《做客服，你得先好色》影客传媒刘婷婷

第八期：《让客户为你的服务尖叫——极致服务，原来都有套路》互联网金融咖吕玥玥

第九期：《“撩妹高手”又来了，客服妹纸该咋办？》互联网产品汪朱新钰

第十期：《第一季那些你看过和没看过的犀利观点》客服知道第一季全体讲师

目录

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