赵孟季 - 好客之道 - 客户管理轻学院

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赵孟季

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课程介绍

赵孟季，著有《客户服务话术与脚本设计技巧》一书，《客户世界》会员杂志编委、特约撰稿人、专栏作家。从事客户服务管理工作近二十年，服务技能培训工作十余年，累计服务企业近三百家，培训学员近万人，是行业为数不多的基层员工岗位技能训练导师。

曾就职于中国移动、三全食品、航天信息等知名上市公司，长期钻研服务岗位技能提升技巧，结合证券、保险、航空、汽车等多个行业领域，提出多项创新客户服务技巧方法论，得到了业界从业者的高度评价和肯定，在客户服务沟通提升方面效果显著。

目录

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